Welcome to LizMarie Cleaning Services!
Dear Valued Client,
Thank you for choosing LizMarie Cleaning Services!
We are extremely happy to serve you, with the utmost professionalism, reliability, and respect. Since our founding, LizMarie Cleaning Services’ mission has been to serve and make the lives of our clients easier. Our talented teams work hard every day to provide the best cleaning service possible. We pride ourselves on going above and beyond to ensure that we impress our clients with the most rigid of standards.
We believe each home is unique in its way. For that reason, we customize our services based on your specific needs and provide a tailored-fit cleaning service for each home we service. To ensure that you are 100% satisfied with your services, we have included a service checklist. Please use the appropriate checklist to conduct your final walk-through inspection. If any areas were overlooked or need extra attention, the issue will be corrected on the spot before job completion.
Your privacy is extremely important to us. We will ensure that we will identify the purposes for which the information is gathered before, or at the time of collecting the said information. We will only collect and use personal information solely to fulfill the purposes specified by us, unless we obtain the consent of the individual concerned or as required by law. Also, we will only retain personal information as long as necessary for the fulfillment of the said purpose. The personal data we collect is only relevant to the purposes for which it is to be used. We ask our professional cleaners to take photos of different areas around your home exclusively for reference purposes as part of your cleaning appointment. Some of the photos we collect will be of areas or appliances that you wish to be cleaned during the said appointment (i.e., oven, fridge, cabinets, ceiling fans, etc.) The photos taken will solely be for documentation purposes. Some of these photos, we will use to upload to our social media platforms.
To demonstrate as part of our team’s hard work. If you, for whatever reason, find yourself to be troublesome by any uploaded photos of your home taken the day of the cleaning appointment. DO NOT Hesitate to contact us and inform us of said issue. We will do our best to delete any or all uploaded photos. Please note that we will NOT Expose any information or specific personal information to be exact or details to any uploaded photo of your home.
Our Cancellation Policy
We understand that life emergencies happen and sometimes, it may be unavoidable to have to cancel your cleaning appointment. If you need to cancel an appointment, we ask you to please provide at least 48 hours notice for such cancelation. At that point, we will notify our cleaners and will be able to use the new available open spot for future bookings. Notices may be given by email, SMS (text), or phone call. Should the Client fail to give forty-eight (48) hours notice on more than one (1) occasion, the Client must pay 30% for the canceled cleaning appointment. Should you wish to adjust your scheduled appointment. Example: move your weekly cleaning service from one day to a different day. We will do our best to accommodate your request. Simply reach out to LizMarie Cleaning Services and together we will do our best to find a time that works for you and your cleaners.
That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us keep the most professional and committed cleaners on staff.
Our Refund Policy
Please understand that LizMarie Cleaning Services DOES NOT issue any refunds. We believe in fairly resolving the inconvenience that will benefit both, our cleaners, and our clients. In the unfortunate event that you are not satisfied with our services. We will make every effort to resolve said issue. We will re-clean the missed areas to make everything right.
Your satisfaction is our priority. An investigation will be initiated, asking you to provide photo evidence of the area or areas that our cleaners have missed. At the same time, we will contact our cleaners to communicate the issue. Once we have established the claim is valid, we will rectify the problem by going back to re-clean the area or areas where the issue emerged.
We appreciate your business and look forward to becoming part of your family and cleaning your home soon!
LizMarie Cleaning Services
Why Choose LizMarie Cleaning Services?
One of the reasons why LizMarie Cleaning Services is adored by homeowners across Chicago and neighboring cities and suburbs lies in our ability to provide complete professionalism and transparency as a company, thus we keep our clients informed through sending a welcome email to let you know about our company policies and procedures. We also send reminder emails three days and a day before the scheduled cleaning. This we do while maintaining a welcomed level of friendliness. We are a close-knit family at LizMarie Cleaning Services and strive to make homeowners feel comfortable by treating customers as if they were like one of our own! Our cleaning staff is respectful, cooperative and compassionate with top-notch professional cleaning skills that will knock your socks off! Consistent quality, friendly customer support and more, are a given when you hire a cleaning with LizMarie Cleaning Services.
Bring Out the Best in Your Home Today
Keeping a household clean is nothing short of a full-time job. Why not let the full-time housekeepers from our team make sure your home remains free of dust, dirt, and pesky bacteria? We’ll bring out the absolute best in your home, and we’ll do so for an incredible rate.