LizMarie Cleaning Services

Welcome to LizMarie Cleaning Services

Dear Valued Client,

Thank you for choosing LizMarie Cleaning Services! We are extremely happy to serve you, with the utmost professionalism, reliability, and respect.

Since our founding LizMarie Cleaning Services’ mission has been to serve and make the lives of our clients easier. Our talented teams work hard every day to provide the best cleaning service possible. We pride ourselves on going above and beyond to ensure that we impress our clients with the most rigid of standards.

We believe each home is unique in its way. For that reason, we customize our services based on your specific needs and provide a tailored-fit cleaning service for each home we service. To ensure that you are 100% satisfied with your services, we have included a service checklist. Please use the appropriate checklist to conduct your final walk-through inspection. If any areas were overlooked or needed extra attention, the issue will be corrected before job completion.

Privacy Policy

Your privacy is extremely important to us. We will ensure that we will identify the purposes for which the information is gathered before, or at the time of collecting the said information. We will only collect and use personal information solely to fulfill the purposes specified by us, unless we obtain the consent of the individual concerned or as required by law. Also, we will only retain personal information as long as necessary for the fulfillment of the said purpose. The personal data we collect is only relevant to the purposes for which it is to be used.

We ask our professional cleaners to take photos of different areas around your home exclusively for reference purposes as part of your cleaning appointment. Some of the photos we collect will be of areas or appliances that you wish to be cleaned during the said appointment (i.e., oven, fridge, cabinets, ceiling fans, etc.) The photos taken will solely be for documentation purposes.

Some of these photos, we will use to upload to our social media platforms. To demonstrate as part of our team’s hard work. If you, for whatever reason, find yourself to be troublesome by any uploaded photos of your home taken the day of the cleaning appointment. DO NOT Hesitate to contact us and inform us of said issue. We will do our best to delete any or all uploaded photos. Please Note that we will NOT Expose any information or specific personal information to be exact or details to any uploaded photo of your home.

 

Our Cancellation Policy

We understand that life emergencies happen and sometimes, it may be unavoidable to have to cancel your cleaning appointment. If you need to cancel an appointment, we ask you to please provide at least 48 hours notice for such cancelation. At that point, we will notify our cleaners and will be able to use the new available open spot for future bookings. Notices may be given by email, SMS (text), or phone call. Should the Client fail to give forty-eight (48) hours' notice on more than one (1) occasion, the Client must pay 30% for the canceled cleaning appointment.

Should you wish to make adjust your scheduled appointment. Example: move your weekly cleaning service from one day to a different day. We will do our best to accommodate your request. Simply reach out to LizMarie Cleaning Services and together we will do our best to find a time that works for you and your cleaners. That being said, we discourage too much shifting of schedules, as a reliable schedule benefits both you and your cleaner. Keeping a consistent schedule helps cleaners maintain consistent hours and income. And this consistency helps us keep the most professional and committed cleaners on staff.

 

Our Rescheduling Policy

Our goal at LizMarie Cleaning Services is to provide the highest quality services promptly. In order to do promptly so, we need to implement an appointment rescheduling policy to enable us to utilize available appointments for our clients. The following fees will be applied: 15% of the total cleaning fee will be charged if rescheduled 5-6 hours before the cleaning appointment, while 20% of the total cleaning fee should you reschedule 3-4 hours before the cleaning appointment and 30% of the total cleaning fee if the rescheduling request is done 1-2 hours before the appointment.

Our Refund Policy

Please understand that LizMarie Cleaning Services DOES NOT issue any refunds. We believe in fairly resolving the inconvenience that will benefit both, our cleaners, and our clients. In the unfortunate event that you are not satisfied with our services. We will make every effort to resolve said issue. We will re-clean the missed areas to make everything right. Your satisfaction is our priority.

An investigation will be initiated, asking you to provide photo evidence of the area or areas that our cleaners have missed. At the same time, we will contact our cleaners to communicate the issue. Once we have established the claim is valid, we will rectify the problem by going back to re-clean the area or areas where the issue emerged.

Valid Claims/Invalid Claims

Valid Claims

A valid claim is considered when anyone is paying for additional services and said services did not get accomplished.

 

Example:

Fridge & Freezer was added as an extra service, and they did not get cleaned

Inside cabinets were added as an extra service, and they did not get cleaned

The inside Oven was added as an extra service, and it did not get cleaned

Additional Services are as follows:

Inside Oven, Inside Cabinets (Empty) Inside Fridge & Freezer (Empty) Doors, Baseboards, Ceiling Fans, Windows, (Inside Only, Outside Only, Inside and Outside) Walls, Hand Washed Dished, Laundry (Wash Only, Wash and Dry, Wash Dry and Fold)

Please refer to the website for additional information

https://www.lizmariecleaningservices.com/cleaning-service-extra-services

 

We ask each team to verify with our clients (if someone is present at home) to ensure that everything has been done properly before leaving the premises. We ask our customers (if someone is present at home) to perform an inspection of the house to ensure everything has been accomplished to their standards. We strongly recommend our customers make the effort to do so. We appreciate your business and look forward to becoming part of your family and cleaning your home soon. 

Invalid Claims

Invalid Claims would be cleaners missing minor or minute details on specific areas. Our team of cleaners works extremely hard to clean all areas of homes and sometimes can be almost impossible not to miss minute details, especially on tight corners of the house. Another factor that aids said issues include people walking in and out of the house after certain areas have been cleaned, or leaving doors or windows open. This can cause for dust or dirt particles to re-enter the home after it has been cleaned. This would be considered an Invalid Claim, if you give us the opportunity, we will do our best on our next appointment and will make sure to pay extra attention to certain areas. Please understand that homes take multiple visits to bring the home back to standards, and with every visit, you will see a huge difference from the first appointment to regular basis maintenance cleaning service. We appreciate your business and look forward to becoming part of your family and cleaning your home soon.

Warmest regards,

Customer Support Team

Lizmarie Cleaning Services

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Why Choose LizMarie Cleaning Services?

One of the reasons why LizMarie Cleaning Services is adored by homeowners across Chicago and neighboring cities and suburbs lies in our ability to provide complete professionalism and transparency as a company, thus we keep our clients informed through sending a welcome email to let you know about our company policies and procedures. We also send reminder emails three days and a day before the scheduled cleaning. This we do while maintaining a welcomed level of friendliness.  We are a close-knit family at LizMarie Cleaning Services and strive to make homeowners feel comfortable by treating customers as if they were like one of our own! Our cleaning staff is respectful, cooperative and compassionate with top-notch professional cleaning skills that will knock your socks off! Consistent quality, friendly customer support and more, are a given when you hire a cleaning with LizMarie Cleaning Services.

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Bring Out the Best in Your Home Today

Keeping a household clean is nothing short of a full-time job. Why not let the full-time housekeepers from our team make sure your home remains free of dust, dirt, and pesky bacteria? We’ll bring out the absolute best in your home, and we’ll do so for an incredible rate.